Privacy Policy

Last updated: September 24, 2026

At Premier Library, we respect your privacy and are committed to handling personal information in a responsible, transparent, and secure manner.

This Privacy Policy explains how information may be collected, used, shared, and stored when you visit premierlibrary.com, purchase one of our digital products, communicate with our support team, or interact with services connected to our online store.

1. Information We Collect

The information we collect depends on how you use our website and services.

You may provide personal information when you:

• Place an order;
• Contact customer support;
• Request assistance with a purchase;
• Request a refund;
• Create or use a customer account;
• Subscribe to marketing communications.

This information may include:

• Name;
• Email address;
• Billing information;
• Order and transaction details;
• Customer account information;
• Messages sent to our support team;
• Marketing preferences;
• Other information reasonably necessary to respond to your request.

Payments are processed using third-party payment providers. Premier Library does not generally store complete credit or debit card numbers on its own systems.

2. Information Collected Automatically

When you visit premierlibrary.com, certain technical information may be collected automatically.

This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Website activity;
• Referral source;
• Approximate geographic location;
• Cookies and similar identifiers;
• Website performance and analytics information.

We may use this information to operate and protect the website, improve performance, understand customer behaviour, identify technical issues, and prevent fraudulent activity.

3. How We Use Personal Information

Personal information may be used for purposes including:

• Processing and confirming purchases;
• Delivering access to eBooks and other digital materials;
• Managing digital product access;
• Providing customer support;
• Responding to refund requests;
• Sending order and service communications;
• Detecting fraudulent or unauthorised transactions;
• Maintaining accounting and transactional records;
• Improving our products and website;
• Measuring website performance;
• Sending marketing communications where permitted;
• Complying with applicable legal and regulatory obligations.

4. Legal Bases for Processing

Where UK data-protection law applies, we may rely on one or more lawful bases for processing personal information.

Performance of a Contract

We may process personal information where necessary to:

• Complete a purchase;
• Process payment;
• Deliver digital content;
• Provide customer support connected to an order.

Legal Obligations

We may process or retain information where required for purposes such as accounting, taxation, regulatory compliance, or other legal responsibilities.

Legitimate Interests

We may process information where reasonably necessary for legitimate business purposes, including:

• Protecting our website;
• Preventing fraud;
• Improving our services;
• Understanding website performance;
• Maintaining business security.

We consider these interests alongside the rights and interests of individuals.

Consent

Where required, we may ask for consent before:

• Sending certain promotional communications;
• Using non-essential cookies;
• Enabling certain advertising or tracking technologies.

Where processing relies on consent, you may withdraw that consent.

5. Service Providers and Data Sharing

Premier Library may share limited personal information with third-party service providers that help us operate our business.

These may include:

• Shopify and ecommerce service providers;
• Payment processors;
• Digital delivery platforms;
• Customer account providers;
• Email services;
• Customer support systems;
• Analytics providers;
• Advertising platforms;
• Fraud-prevention and security providers;
• Professional advisers;
• Government or regulatory authorities where legally required.

We aim to disclose only the information reasonably necessary for the relevant purpose.

6. Analytics and Advertising

Where analytics, measurement, or advertising tools are enabled, certain information about your interaction with our website may be processed by third-party providers.

This may include:

• Cookies;
• Device identifiers;
• Browsing activity;
• Referral information;
• Interactions with advertisements.

Where required by applicable law, non-essential tracking technologies will be subject to appropriate privacy choices or consent controls.

7. International Data Transfers

Some of the organisations that support Premier Library may process personal information outside the United Kingdom.

Where applicable, we seek to rely on recognised safeguards for international transfers, which may include:

• Adequacy regulations;
• Approved contractual safeguards;
• Other recognised data-protection mechanisms.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• The duration of the customer relationship;
• Order and payment records;
• Accounting and tax obligations;
• Fraud-prevention requirements;
• Legal claims or disputes;
• Regulatory requirements;
• Contractual obligations.

Where information is no longer reasonably required, it may be deleted, anonymised, or securely disposed of.

9. Information Security

Premier Library uses reasonable technical and organisational measures intended to protect personal information against:

• Unauthorised access;
• Accidental loss;
• Misuse;
• Alteration;
• Improper disclosure.

No online service can guarantee absolute security.

Customers should avoid sending complete payment-card information, passwords, or highly sensitive personal information through ordinary email or other unsecured communication channels.

10. Your Privacy Rights

Depending on applicable law and the circumstances, you may have the right to:

• Request access to personal information we hold about you;
• Ask us to correct inaccurate or incomplete information;
• Request deletion of information in qualifying circumstances;
• Request restriction of certain processing;
• Object to certain processing;
• Request portability of qualifying personal information;
• Withdraw consent where consent is the lawful basis;
• Object to direct marketing.

Some rights are subject to legal conditions and exceptions.

To make a privacy request, contact:

customer@premierlibrary.com

We may ask for reasonable information to verify your identity before completing a request.

11. Marketing Communications

If you receive promotional communications from Premier Library, you may unsubscribe using the unsubscribe option included in the message or by contacting us.

Even after opting out of marketing, you may still receive essential communications relating to:

• Orders;
• Digital product access;
• Customer support;
• Refunds;
• Account security;
• Service-related matters.

12. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes including:

• Operating essential ecommerce features;
• Maintaining website security;
• Remembering customer preferences;
• Measuring website performance;
• Analysing visitor activity;
• Personalisation;
• Advertising, where enabled.

Where required, visitors will be offered appropriate controls regarding non-essential cookies.

13. Automated Systems

Certain ecommerce, payment, security, fraud-prevention, analytics, or advertising services may use automated systems to evaluate transactions or website activity.

Where automated processing creates specific obligations under applicable data-protection law, relevant information and protections will be provided.

14. Complaints and Concerns

If you have concerns about how Premier Library has handled your personal information, please contact us first so we can review the matter.

You may also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the United Kingdom's data-protection supervisory authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services;
• Technology;
• Business operations;
• Legal requirements;
• Data-processing practices.

The latest version will be published on this page with the revised update date.

Contact Premier Library

For privacy questions, personal-data requests, or other related matters, contact:

Premier Library
Website: premierlibrary.com
Email: customer@premierlibrary.com

Business Address:
182-184 High Street North
East Ham
London
E6 2JA
United Kingdom